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Find answers about products, selection, installation, customization and shipping.
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Frequently asked questions
How can we help?
Product selection
01 Which product family fits my application?
Start with the intended use. Septic and purification tanks relate to wastewater systems, grease traps to kitchen grease management, and drainage channels to surface water collection. Share site conditions and requirements with our team.
02 What information is needed for a quote?
Please share the product or model, quantity, destination and main requirements. Drawings, dimensions and reference photographs help us understand the project.
03 Can I request custom dimensions?
Discuss your drawing or target dimensions with our team. Feasibility depends on product design, tooling and order requirements.
Installation
04 How do I confirm tank connections?
Request the current drawing for the selected model. Confirm inlet, outlet and ventilation sizes and positions before coordinating pipework.
05 What is included with a tank?
Components vary by configuration and order. Confirm covers, risers, partitions, seals and assembly hardware in the quotation.
06 How much maintenance access should I allow?
Allow access to inspect, remove and service the relevant components. Confirm clearance for the selected model and the site installation plan.
07 Are drainage channel covers included?
Cover inclusion and compatibility must be confirmed for the order. Specify the intended application, channel profile and cover requirements.
Customization
08 Can you support OEM or ODM work?
Share drawings, samples or the application brief. Our team can discuss mold design, product development and manufacturing requirements.
Shipping
09 How are products packed?
Packing depends on the product and order. Some units may be shipped assembled, while compatible shell components can be nested. Confirm the packing list, assembly requirements and unloading arrangements.
Documentation
10 Can I request technical documents?
Yes. Send the model and the document you need. The original English septic tank catalog is available from the resources page; other drawings and instructions can be requested from our team.
Our product solutions
Explore our product range
Septic Tanks
PE/HDPE three-chamber septic tanks for domestic sewage treatment and rural sanitation.
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Grease Traps
PE grease traps with solid filtration, oil-water separation and easy-clean removable components.
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Drainage Channels
Injection-molded HDPE linear drainage channels for streets, residential areas, landscapes and industrial parks.
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Still have a question?
Send your question with the relevant model or project details.
Customer-supplied factory photograph